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Add the Web Chat widget to your site

06 Sep 2026 · Chatku Team · 2 min read

Add the Web Chat widget

The Web Chat widget is a small chat bubble you drop onto any website. Visitors chat with your team, and every message lands in your shared Chatku inbox.

1. Create a Web Chat channel

  1. In your dashboard, open Settings → Channels.
  2. Click Add Channel and choose Web Chat.
  3. Give it a name (e.g. Website), pick a color and a welcome message, then Save.

2. Copy the embed snippet

After saving, open the channel and copy the embed snippet. It looks like this:

<script
  src="https://your-domain.com/widget.js"
  data-inbox-id="YOUR_INBOX_ID"
  async>
</script>

Paste it just before the closing </body> tag of your website. That's it — the chat bubble appears on every page that includes the snippet.

3. Options you can configure

  • Require email / name — ask visitors to identify themselves before chatting.
  • One conversation — keep a visitor to a single ongoing thread instead of many.
  • File & voice — allow attachments and voice notes.
  • Help tab (Knowledge Base) — show your published help articles right inside the widget so visitors can self-serve.

Testing

Open your website, click the bubble, and send a message. It should appear instantly in Conversations in your dashboard. Reply from the dashboard and the visitor sees it in real time.

The widget can be turned off globally or per-channel from Settings → Widget without removing the snippet.

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