News
Product updates, guides and announcements.
Chatku 2.3 — Your AI Chatbot Arrives
Let AI handle first-line replies — on our managed models or your own API key — with automatic hand-off to a human.
AI Router: Never Miss a Reply with Provider Failover
Chain multiple AI providers so a rate limit or outage on one silently fails over to the next.
Smarter Answers: Knowledge Base with AI Search
Your help articles now power grounded AI replies using semantic (vector) search.
One Login, Many Workspaces
Chatku is now multi-workspace, with fully isolated data per team and clean per-plan limits.
Automation Rules: Put Your Inbox on Autopilot
Auto-assign, label, reply, notify, or let AI answer — triggered by events and conditions you define.
SLA Alerts & Escalation
Set response and resolution targets, and get alerted — and auto-escalated — before you breach them.
Copilot: AI-Suggested Replies for Agents
Draft a grounded reply with one click, then edit and send — the human stays in control.
Conversation Summaries at a Glance
Jump into a long thread instantly with an AI summary of what has happened so far.
Pin the Messages That Matter
Keep order numbers, addresses, and key details one click away by pinning messages in a conversation.