Conversation Summaries at a Glance

Picking up a long conversation from a colleague used to mean scrolling through dozens of messages. Now you can get an AI summary of the whole thread.

Why it helps

• Faster hand-offs — understand context in seconds before you reply.
• Cleaner escalations — supervisors grasp the situation without reading everything.
• Better notes — capture the gist for the contact's history.

Open the contact panel and generate a summary whenever a thread has grown long.