News
Product updates, guides and announcements.
Automation Rules: Put Your Inbox on Autopilot
Auto-assign, label, reply, notify, or let AI answer — triggered by events and conditions you define.
SLA Alerts & Escalation
Set response and resolution targets, and get alerted — and auto-escalated — before you breach them.
Copilot: AI-Suggested Replies for Agents
Draft a grounded reply with one click, then edit and send — the human stays in control.
Conversation Summaries at a Glance
Jump into a long thread instantly with an AI summary of what has happened so far.
Pin the Messages That Matter
Keep order numbers, addresses, and key details one click away by pinning messages in a conversation.
WhatsApp Cloud API: Test Your Connection Before Going Live
A new one-click test button verifies your phone number ID and token so you catch config errors early.
Ghost Mode: Step Away Without Breaking the Queue
Toggle Ghost Mode to appear offline while staying logged in. It auto-disables after 8 hours.
Send Multiple Attachments in a Single Reply
Attach up to six files at once — they fan out correctly to every external channel.
Mobile Inbox: Built for One-Handed Replies
The dashboard now adapts to the on-screen keyboard instead of scrolling out from under it.