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AI Router: Never Miss a Reply with Provider Failover

03 Sep 2026 · Chatku Team · 1 min read

AI providers have off days — rate limits, timeouts, the occasional outage. The AI Router makes sure your customers never feel it.

How it works

  • Configure an ordered list of provider routes.
  • If the first provider returns a 429 or 5xx, the router fails over to the next one automatically.
  • A failing provider is put on a short cooldown so retries skip it until it recovers.

The result is a chatbot that keeps answering even when a single provider stumbles — no manual switching, no dropped conversations.

Operators manage routes and see per-provider health from the admin panel.