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Canned responses

01 Sep 2026 · Chatku Team · 2 min read

Canned responses

Canned responses are saved replies you can drop into a conversation in a keystroke. Manage them under Settings → Canned Responses (requires the Canned Responses permission).

Create one

  1. Open Settings → Canned Responses and click Add.
  2. Fill in:
    • Shortcode — the trigger you'll type, e.g. hours (up to 50 characters).
    • Title — a short label so you recognise it in the list.
    • Content — the reply text.
  3. Click Save.

Template variables

The content can include variables that are filled in automatically when you use the response:

Variable Becomes
{name} The contact's name
{email} The contact's email
{phone} The contact's phone
{agent} Your name
{inbox} The inbox name
{channel} The channel name

Use the variables panel in the form to insert them at your cursor.

Example

Hi {name}, thanks for reaching out! This is {agent} from support — how can I help today?

Use it in a conversation

In the reply box, type / followed by the shortcode. A picker appears with matching responses:

  • Use the arrow keys to move and Enter to insert.
  • The content drops into the reply box (with variables filled in) so you can edit before sending.

Notes

  • Responses created here are global (available in every inbox).
  • Canned responses are part of the same plan feature as automation — if you don't see the page, it isn't included in your plan.

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