The Chat Widget Isn't Showing on My Site

If the web-chat bubble isn't appearing on your website, it's almost always one of a few deliberate switches rather than a bug. Check these in order.

1. Ghost mode is on

Someone may have enabled Ghost mode to hide the widget temporarily. Click the ghost icon in the sidebar and make sure the switch for your web-chat inbox is off. Ghost mode also turns itself off automatically after 8 hours.

2. The global widget switch is off

Open Settings → Widget. If Widget active (all websites) is off, the widget is hidden everywhere. Turn it back on.

3. "Hide when all agents are offline"

Also on Settings → Widget: if this option is on and no agent is currently online, the widget is hidden on purpose so customers only see it when someone can reply. Bring an agent online, or turn the option off.

4. The inbox is inactive

In Settings → Inboxes, confirm the web-chat inbox is active.

5. The snippet is missing or misplaced

Make sure the embed snippet is present on your site, just before the closing </body> tag:

<script src="https://your-workspace/widget.js" async></script>

Clear your site's cache after adding it, and check the browser console for load errors.

Tip: the status line inside the Ghost mode dialog explains exactly why each widget is currently visible or hidden — start there.