Getting Started with Chatku

Welcome to Chatku. This guide takes you from zero to your first answered conversation.

1. Create your workspace

After signing up you land on your dashboard at your own workspace URL. Everything — conversations, contacts, settings — lives inside this workspace.

2. Invite your team

Open Settings → Agents & Teams → Add Agent and add your colleagues. Give each one a role:

• Admin — full control of users, inboxes, and settings
• Supervisor — monitor agents and step in when needed
• Agent — handle conversations and contacts

You can fine-tune exactly what supervisors and agents may do later — see Roles & permissions in the Administration section.

3. Connect a channel

Open Settings → Inboxes → Add Channel and pick a channel (WhatsApp, Telegram, Web Chat, Instagram, and more). Follow the on-screen steps, then use Test connection / Register webhook to confirm it's live.

See the Channels section for a step-by-step guide to each one.

4. Answer your first conversation

Incoming messages land in the shared inbox in real time. Open one, type a reply, and send — the customer receives it on their original channel. Typing indicators and a soft lock stop two agents from replying at once.

What next?

• Assigning and resolving conversations — keep the queue tidy
• Using canned responses (Administration) — reply to common questions in a keystroke
• AI chatbot & providers (Administration) — let AI handle first-line replies