Navigating Your Dashboard

Everything you need lives behind the left sidebar. Here's what each area does.

The sidebar

• Conversations — your shared inbox. Filter by status, channel, label, inbox, or assigned agent, and search across everyone.
• Contacts — the CRM: every person who has ever messaged you, with their channels, notes, and history.
• Reports — volume, response times, and per-agent analytics (if your role can view them).
• Settings — inboxes, agents, permissions, automation, AI, and more.
• Ghost mode (ghost icon) — temporarily hide the web-chat widget.

The conversation view

Open a conversation to see the message thread in the middle, the contact panel on the right, and the reply box at the bottom. From here you can assign, resolve, snooze, label, and pin messages.

Real-time everywhere

New messages, typing indicators, assignments, and status changes update live — no refresh needed. If a colleague is viewing the same conversation, you'll see it.

Light & dark

Use the theme toggle at the bottom of the sidebar to switch between light and dark mode. Your choice is remembered on this device.