Missing Real-Time Updates

New messages, typing indicators, and status changes should appear instantly. If you only see them after refreshing, the real-time (WebSocket) connection isn't getting through.

1. Network is blocking WebSockets

Corporate proxies, VPNs, and some public Wi-Fi block or drop WebSocket connections. Try:

• A different network (e.g. mobile hotspot) to confirm it's the network.
• Disabling a VPN or proxy temporarily.

2. Browser extensions

Aggressive ad/privacy blockers can interfere with the socket connection. Test in a private/incognito window (with extensions off) or a different browser.

3. Stale tab / session expired

Leaving the tab open for a very long time can drop the connection. A simple reload re-establishes it and refreshes your session.

4. Signed in twice

If you're logged in on several tabs or devices, refresh the one that's behaving oddly so it reconnects cleanly.

How to tell it's working

Open the same conversation in two windows and send a message — it should appear in both immediately, and typing in one should show a typing indicator in the other. If that works, real time is healthy.

Still stuck?

Note your network type (office, VPN, home) and browser, then contact your admin — this is almost always an environment/network issue rather than an account one.