Billing FAQ

Short answers to the questions we hear most about billing.

Which payment methods can I use?

PayPal, Midtrans, Xendit, and manual bank transfer. Pay any open invoice from the Invoices page.

What currency am I billed in?

Plans show pricing in USD and IDR. The gateway charges in the currency shown at checkout for your region.

How do I get an invoice or receipt?

Every charge produces an invoice under Invoices. Open it to pay or download a PDF for your records. Paid invoices update automatically once the gateway confirms.

My payment isn't showing as paid

• Gateway payments confirm automatically — allow a few minutes.
• Manual transfers require your uploaded proof to be reviewed first.
• If it still shows unpaid after a while, contact support with the invoice number.

Can I change plans mid-cycle?

Yes — proration is calculated and previewed before you confirm. See Changing your plan.

Do you store my card details?

No. Card and account details are handled by the payment gateway, not stored by Chatku.

Where do I manage everything?

Subscriptions for plans and renewals; Invoices for payments and PDFs.