Understanding Plans and Limits

Each Chatku plan bundles a set of limits and features. A limit shown as Unlimited means there's no cap.

What limits control

• Agent seats — how many people can sign in.
• Channels — how many of each channel type (WhatsApp, Telegram, Live Chat, …) you can connect.
• AI tokens — your monthly allowance when using the Chatku-provided AI. (Bringing your own key is billed by the provider instead.)
• Data retention — how long conversation history is kept.

What features unlock

Higher plans switch on capabilities such as teams, automation rules & canned responses, the knowledge base, and the AI chatbot (Chatku-provided and/or bring-your-own-key). If a settings page or button is missing, the feature likely isn't part of your current plan.

Checking your usage

You can see AI token usage against your allowance on the AI Chatbot settings page. Admins are alerted as you approach the monthly limit.

Choosing a plan

Compare plans on the Pricing page. Not sure which fits? Start on a smaller plan — you can upgrade the moment you need more, with fair proration (see Changing your plan).