Cancelling or Pausing Your Subscription

Plans change. Here's how to stop or pause billing, and what to expect afterwards.

Cancel a subscription

Open Subscriptions and choose to cancel. Cancellation stops future renewals — you keep access until the end of the period you've already paid for. No new invoice is generated after that.

What happens to your data

• Your workspace and conversation history remain until the end of the paid period.
• After that, the workspace is paused (not immediately deleted). Data is retained according to your plan's retention policy.
• Resubscribe before retention lapses to restore everything intact.

Come back any time

To reactivate, open Subscriptions, pick a plan, and pay the invoice. Your inboxes, contacts, and settings return as they were.

Before you cancel

• Downgrading instead of cancelling keeps you running on a smaller, cheaper plan — see Changing your plan.
• Consider exporting a configuration backup (Administration → Configuration backup) so you can restore your setup later even if you start fresh.

Refunds

Refund eligibility depends on the payment gateway and how far into the cycle you are. Contact support with your invoice number if you believe a charge should be refunded.