A Practical Guide to Roles & Permissions

Not everyone needs to delete conversations or change billing. Chatku's per-role permissions let you tune access precisely.

The three roles

• Admin — full access (always).
• Supervisor — monitor and manage, tuned to taste.
• Agent — handle conversations, tuned to taste.

Tailor it

Open Settings → Permissions and toggle individual capabilities for supervisor and agent — assigning, resolving, deleting, managing labels, viewing reports, and more. Changes apply immediately across the dashboard.

A good starting point

Keep agents focused on conversations and contacts; give supervisors monitoring and reports; reserve sensitive actions like the audit log for admins.